At PeggyNORD, we are committed to ensuring that our customers are satisfied with their purchases. If you are not fully satisfied, you may return the product under the following conditions:
Returns
- You may return any item within 30 days of receiving your order.
- To qualify for a return, the product must be unused, in its original packaging, and in the same condition as when it was delivered.
- A valid proof of purchase (e.g., receipt, invoice) is required for all return requests.
Refunds
- Once we receive and inspect your returned item, you will receive an email notification regarding the status of your refund.
- If your return is approved, we will process your refund, and a credit will be applied to your original payment method within 10 business days.
- Please note that processing times for refunds may vary depending on your payment provider or bank.
Return Shipping
- The customer is responsible for covering return shipping costs, unless the product is defective or a mistake was made on our part.
- Original shipping charges are non-refundable, except in cases of defective products or shipping errors.
Exceptions
- Certain items, such as personalized products, perishable goods, or digital downloads, may not be eligible for return. Please review the product details or contact our support team for specific guidance.
How to Initiate a Return
To begin a return, please contact our customer support team at Contact Us page.
You will be provided with further instructions on how to proceed with your return.
Contact Us
If you have any questions regarding our return or refund policy, please reach out to our customer service team via our Contact Us page. We are committed to providing a prompt resolution to any issues you may encounter.